Delivery & Returns

Delivery

Delivery is calculated by the weight and size of the order including the insurance needed to cover its value. We ship at reasonable rates currently in the UK only (but please email us if you require international shipping) and these rates are subject to the courier’s pricing at the time of shipping. Should there be any discrepancies in delivery cost calculations we will refund the difference. 

We use a variety of delivery companies to deliver in the UK. Small parcels are delivered first class and for large parcels we use a courier service.  

In line with our print to order sustainability values our lead time for printed fabrics is currently 6-8 weeks. For complementary plains and textures please allow 4 weeks for delivery. 

Returns Policy

Juliette O designs fabrics are printed to order and we do not accept returns unless your products are received damaged in transit, or if the product is faulty. 

Due to the nature of the natural fibres used in the manufacture of our fabrics, and the printing process, variations and characteristics such as slubs and knots do occur. Very occasionally these variations and characteristics prevent print dye from covering the full surface of the fabric. We believe this gives our fabrics a distinctive and unique character. You will accept that these product characteristic cannot be classified as faulty 

Please note that cut fabric cannot be returned. Please ensure you check your lengths of fabric on receipt of your order and before cutting it. Should you believe your item is faulty, you must contact us within 24 hours of delivery. 

All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact within 24 hours of delivery including photographic evidence of the damage. 

We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage. Goods that have experienced reasonable wear and tear will not be considered faulty. 

Returns must be delivered to us within 14 days of when the item(s) was received. 

Return delivery costs are the responsibility of the buyer.  

Returned goods must be delivered to us unused, in original packaging and in the condition they were received. We cannot be held responsible for items damaged or lost in return delivery, therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and is trackable. Please allow one week from when we receive your return for it to be processed.  

Please ensure you enclose your name, address and telephone number or email with any item you return to us so we can process it more quickly. 

Please contact us for return address details 

 
 
Refund Process 

If the item returned meets our returns policy, you will be credited the amount to the original payment method you used**. If you are a trade account holder, and you wish for this to be added as credit against your account please discuss this with us on a case by case basis. Please note, we will not cover decorator costs or any other additional costs that arise as this is solely your responsibility.  

The cost of returning the item back to Juliette O Designs is your responsibility. However delivery charges will of course be refundable where goods are faulty and a refund is made. Please allow 7 working days for a refund to be processed. 

We may amend these terms and conditions from time to time at our discretion without notice to you. Any amendments will be posted here and will supersede any terms and conditions previously published by us. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Sale items (if applicable)  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Exchanges (if applicable)  

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@julietteodesigns.co.uk for details of where to send it to.